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Knowledge Base / Configuration

Configuration

Can I automatically close chats after X minutes of inactivity?

LiveZilla allows you to close chats due to inactivity. Please set this up under:Live...

Can I use LiveZilla in combination with cloudflare?

Generally speaking, you can use LiveZilla on websites running behind cloudflare. Ho...

Does LiveZilla support LDAP?

Since LiveZilla version 6.1.X a Lightweight Directory Access Protocol (LDAP) databas...

How can I activate SEO-friendly URLs (mod_rewrite) for my Knowledge Base entries?

In order to optimize the URLs of the entries in your public Knowledge Base/ FAQ unde...

How can I add further departments / groups / users / operators?

If you like to add additional user accounts (=operators) or groups, please sign on t...

How can I configure different languages using the Translation-Editor?

In LiveZilla you have the possibility to setup different languages for your back end...

How can I create custom Chat Login Input Fields?

Please find the general input configuration under:Server Configuration -> Input F...

How can I edit texts, emails and phrases?

While you can change virtually any text in LiveZilla, the configuration is located i...

How can I hide certain Chat/ Ticket Input Fields or make them required?

You can configure any chat or ticket input field to be required or hidden under:User...

How can I optimize LiveZilla's performance?

LiveZilla is designed to process a huge amount of real-time information and it will ...

How can I send chat transcripts / ticket messages by email?

LiveZilla allows you to send chat transcripts and ticket messages via email to the s...

How can I set a certain Chat Input Field as mandatory/required?

You can configure any chat or ticket input field to be required or hidden under:User...

How can I set up my own Company Logo in the Customer's Chat Window?

The Company logo can be set up under Server Configuration -> Images. Alterna...

How can I use LiveZilla with multiple websites?

Generally speaking, there are two different ways to use LiveZilla with multiple webs...

How can I use/activate the real-time translation service for chats and tickets?

The real-time translation service is making use of the advanced technology of Google...

How do I configure Events in LiveZilla (automatic chat invites, conversions, Google Analytics etc.)?

LiveZilla comes with a powerful Event System that allows you to send chat invitation...

How do I use and configure the LiveZilla Knowledge Base?

The LiveZilla knowledge base stores information to support your customer communicati...

How to configure idle time for an operator account?

Since version 1.1.0 of the LiveZilla desktop apps operators can configure an automat...

How to create a Chat Bot?

The LiveZilla Virtual Assistant is a lifelike agent providing an interactive and per...

How to use the screenshot function in LiveZilla?

Since version 1.1.0 of the LiveZilla desktop apps there is an inbuilt screenshot fun...

How to use the screenshot function in LiveZilla?

Since version 1.1.0 of the LiveZilla desktop apps there is an inbuilt screenshot fun...

Incoming chats are not allocated equally to my operators

All chats are being allocated equally over your operators by default. Allocation wil...

There's a website when I open the LiveZilla URI using my browser. Can I delete it?

The website you see when you enter the URI of your LiveZilla Server installation in your webbrows...

Which placeholders are available in LiveZilla?

All placeholders that exist in LiveZilla and in which section you can deploy them can be found in...