Knowledge Base
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General
Can I install LiveZilla on my ASP.net / Windows Webserver?
LiveZilla can be installed on almost any webserver including Microsoft Windows Server. However, L...
Does LiveZilla use cookies? Can cookies be turned off?
Yes, LiveZilla uses cookies to save user related details entered in the chat window along with a ...
How can I use/configure the LiveZilla Ticket system?
By default, you will receive enquiries sent through the LiveZilla web interface (the chat window ...
How do I enable HTTPS / SSL?
LiveZilla comes with full SSL support.How to activate HTTPS / SSL in your LiveZilla APPPlease edi...
How to use LiveZilla in compliance to the GDPR?
In order to use LiveZilla according to the GDPR rules there are some configurations ...
LiveZilla shows visitors that are on my website for quite a long time. Is that correct?
Most online scripts will only show you active users. That means when a visitor of yo...
My AntiVirus software is blocking LiveZilla. Why?
LiveZilla needs to establish frequent HTTP connections with your webserver in order to receive th...
Sometimes I don't hear the chat notification sound, why?
Latest versions of Chrome only play website sounds when the reflecting browser tab i...
The last octet of all IP's is masked (xxx). Why?
This is done in order to comply with data privacy regulations and requirements of so...
What are the hardware / software requirements to use LiveZilla?
Software Requirements (Server) IIS, Apache, nginx with PHP 5.6 or greater, MySQL 5...
What DOCTYPES are supported by LiveZilla?
Depending on which LiveZilla functions you intend to use on your website, the doctyp...
What is a PWA and how can I make use of it?
Starting with 8.0.0.8, LiveZilla ships as a so called PWA (Progressive Web APP). Tha...
Where can I find older versions of LiveZilla?
Please sign in to our customer section first. You can find older versions under Download Archive ...
Why are taking chat invitations and website pushs so long to appear in the visitors browser?
Please note that the LiveZilla communication protocol is completely based on HTTP. While HTTP pro...
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